Privacy & Cookie Policy

1. Introduction

At Silver Oaks Dental, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018

By using our website (www.silveroaksdental.com) or providing your personal details, you agree to the terms of this policy.

2. What Information We Collect

We may collect, store, and use the following types of personal data:

• Identity Data: Name, title
• Contact Data: Email address, phone number
• Appointment Data: If you contact us regarding treatments or consultations
• Marketing Preferences: Your consent to receive updates or promotions
• Technical Data: IP address, browser type, and usage data (through cookies)

We do not collect special category data (such as health records) through this website.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide relevant information.
• To communicate with you, including appointment confirmations and service updates.
• To send marketing emails, where you have opted in. You can unsubscribe at any time.
• To improve our website by analyzing visitor data (e.g., Google Analytics).

4. Lawful Basis for Processing

We only process your personal data where we have a lawful basis under UK GDPR, which may include:

• Consent: When you sign up for newsletters or marketing updates.
• Contractual Necessity: When you contact us about our services.
• Legitimate Interest: When improving our website’s performance.

You can withdraw consent at any time by contacting us.

5. How We Protect Your Data

We implement appropriate security measures to prevent unauthorized access, disclosure, or loss of your data. Your information is stored on secure servers, and any data shared with service providers (e.g., email platforms) is protected under strict confidentiality agreements.

6. Data Retention

We retain personal data only for as long as necessary:

• Marketing & Enquiry Data: Up to 2 years (or until you opt out).
• Appointment Data: In line with NHS or private dental record-keeping requirements.

After this period, data will be securely deleted.

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your data.
• Correction: Request corrections to inaccurate data.
• Erasure: Request deletion of your data (“right to be forgotten”).
• Restriction: Request limited processing of your data.
• Objection: Object to direct marketing or processing based on legitimate interests.
• Data Portability: Request transfer of your data.

To exercise these rights, please contact us at silveroaksdental@hotmail.com.

8. Cookies & Tracking

Our website may use cookies to enhance user experience. By continuing to browse, you agree to our use of cookies. You can adjust cookie settings in your browser at any time.

For more details, refer to our [Cookie Policy] (if applicable).

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for their privacy policies, so we recommend reviewing them separately.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Silver Oaks Dental

📍 Address: 68 Victoria Road, Milton Keynes, MK2 2NX

📧 Email: silveroaksdental@hotmail.com

11. ICO Registration

Silver Oaks Dental is registered with the Information Commissioner’s Office (ICO) as a Data Controller.

ICO Registration Name: Silver Oaks Dental

You can verify our registration on the ICO website: www.ico.org.uk.

12. Policy Updates

We may update this privacy policy periodically. Please review it regularly to stay informed.

Last Updated: February 2025